Hours of Operation
Facility Hours: Monday – Friday: 7:30 AM – 3:30 PM
Closed on the 1st Tuesday of every month for training, Federal Holidays, and AFMC Family Days
Walk-In Hours: Mon, Tue, Wed, Fri: 8:00 AM – 10:30 AM
Thursdays: 8:00 AM – 2:00 PM
View Hours
Military Personnel Flight
The 78 FSS Military Personnel Flight is comprised of Customer Support (DEERS/ID Card Services), Career Development, and Force Management.
Our Mission
To foster a culture of accountability, proactive communication, and mutual support, enabling our team to excel in delivering critical personnel services with pride and professionalism.
Our Vision
To build a cohesive and resilient team that inspires trust, drives innovation, and consistently delivers excellence in support of our mission and community.
Identification & Common Access Cards
New or changes to your ID Card?
Use the RAPIDS Appointment Scheduler to book your appointment online now!
Customer Support
Email: 78mss.a1wpc.cs@us.af.mil
Phone: 478.327.5666 Option 2
- Accessions
- Citizenship
- AMJAM/RRR Rips
- DEERS
- Family Care
- Initial Enlistment Bonus
- INTRO Program
- Join Spouse
- Line of Duty
- SOES (SGLI)
Career Development
Email: 78mss.a1wpd.cd@us.af.mil
Phone: 478.327.5666 Option 3
- Outbound Assignments
- Promotions
- Personnel Reliability Assessment Program
- Reenlistments & Extensions
- Retirements & Separations
- Passports and VISAs
Force Management
Email: 78mss.a1wpf.fmo@us.af.mil
Phone: 478.327.5666 Option 4
- AF2096 actions
- Awards & Decorations
- Duty Status program
- Evaluations
- G-series Orders
- PCAs
- Special Duty Assignment Pay
- Unfavorable Information File
Passports
Email: 78mss.a1wpd.cd@us.af.mil
Phone: 478.327.5666 Option 3
Official Passport and Visa applications are processed on an APPOINTMENT ONLY basis. Please click here to schedule your Passport and/or Visa appointment. We do not process applications for tourist passports.
RAPIDS Self Service (RSS) Online
RAPIDS Self Service is now available online for Common Access Card holders. The RSS website allows CAC-holders to update their information and verify family members for DoD ID card reissuance. To utilize the RSS website, the user must be a Sponsor with a DoD CAC and have a CAC-enabled personal computer. The digitally-signed DD Form 1172-2 now serves as an electronic verification from the Sponsor. This means that a Dependent (Family Member) can come into the RAPIDS ID Card office, carrying with them a printed, digitally signed DD Form 1172-2 from their sponsor, and/or notify us that the form is available via their DEERS record.
Forms of Identification Accepted
You must have an unexpired Primary and a Secondary ID to obtain a new ID. VA Card and Student ID are not accepted. All customers 18 and over must provide two forms of ID.
Primary ID must be one of the following:
Military, Civilian and Contractor ID, Driver’s License, US Passport, Book or Passport Card, Foreign National ID with photograph, Foreign Passport
Secondary ID:
Voters Registration Card, Birth Certificate original or certified, Driver’s License, Social Security Card, Photo ID issued by Federal, State, or local government
Documents Needed for Updates
Initial Enlistment Bonus
AF 3008- Supplement to Enlistment Agreement
DD FM 4/1, 4/2/ & 4/3
Technical School Training Certificate
Marital Status
Marriage Certificate
Birth Certificate of Spouse
Driver’s License of Spouse
Social Security Card of Spouse
TRICARE For Life
TRICARE For Life (TFL) eligibility is for those ages 65 and over. This includes retirees and their eligible spouses; un-remarried former spouses (DB); and survivors of deceased retirees, Active Duty, Guard and Reserve members. Those who are enrolled in DEERS must provide a copy of the Medicare card provided by the SSA that reflects eligibility to Medicare (Parts A and B). The eligibility date is normally the first day of the month when an individual turns 65.
Family Member ID #'s
Some base agencies such as medical clinics, etc., may require a family member’s DoD identification number (ID#) in lieu of a SSAN in order to access files. For CAC holders, logging in to our ID Card Office online (IDCO) website at idco.osd.mil/idco will enable you to view or verify your family members’ DOD ID#’s. Upon visiting the IDCO website, click “Continue” under “Family ID Cards.” After a successful log-in, click “Request ID Card” under the family member’s name and follow the instructions to display the form.
Student Eligibility
Students ages 21 to 23 are able to remain eligible for DEERS with a letter from the school registrar. The letter must certify the student’s full-time course of study leading to an associate’s degree or higher as well as the student’s anticipated graduation date. Third-party organizations, such as National Student Clearinghouse, work with institutions to verify student enrollment. Such documentation, including web application forms, shall be accepted in lieu of a letter from the registrar’s office.
Sponsors During Mobilization or Wartime
A valid general or special power of attorney is acceptable when a sponsor is not present to sign for a family member’s DEERS enrollment or ID card application. If the sponsor is deployed or mobilized for 31 or more days and is unavailable to sign a DD Form 1172-2, then the family member may present the sponsor’s deployment orders in lieu of a valid power of attorney.
Changes in Dependents
Sponsors (active duty, retired, guard and reserve personnel) are responsible for advising the nearest uniformed-services issuing facility of any dependent family member additions or changes that affect DEERS enrollment, eligibility entitlements and issuance of IDs for family members.
MilConnect
You can make certain updates yourself from your home computer! Click here to visit the MilConnect website to learn more about how to do things like updating personal contact information, obtaining proof of health coverage, transfer education benefits, and so much more!
Resources
